Home Care Community Services, LLC (HCCS) is committed to providing dependable, compassionate non-medical home care services. We understand that schedules and care needs may change. This policy explains our cancellation procedures, applicable charges, and how refunds are handled.
24 Hours or More Notice: No cancellation fee will be charged when services are canceled at least 24 hours before the scheduled start time.
Less Than 24 Hours Notice: Cancellations made less than 24 hours before the scheduled start time are subject to a charge equal to 50% of the scheduled visit amount.
No-Show or No Access: If a caregiver arrives for a scheduled visit and is unable to provide services because the client is unavailable or access is not provided, 100% of the scheduled visit amount may be charged, subject to the applicable three-hour minimum.
HCCS understands that unexpected circumstances occur. Management may waive or adjust cancellation charges in situations involving hospitalization, medical emergencies, severe weather, or other exceptional circumstances. Exceptions are reviewed individually and are not automatically guaranteed.
HCCS will review requests involving duplicate payments, billing errors, overpayments, or prepaid services that were not provided. When a refund is determined to be appropriate, HCCS will communicate the approved amount and arrange for the refund through an appropriate payment method. Refunds and adjustments will be handled in accordance with the applicable signed service agreement and relevant law.
Charges for services that have already been performed are generally nonrefundable, except where a billing correction, applicable law, or other circumstances require an adjustment.
Clients or their authorized representatives should contact HCCS as soon as possible when requesting changes to scheduled services. All schedule changes are subject to caregiver availability and the applicable service agreement. Cancellation charges may apply when changes are requested with less than 24 hours' notice.
For questions about cancellations, billing adjustments, or refunds, please contact:
Home Care Community Services, LLC
Phone: (228) 207-7160
Website: Visit Our Website
This website policy provides general information about HCCS's private-pay cancellation and refund practices. The applicable signed service agreement governs the specific terms of a client's services, subject to applicable law.